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Jessica Su got her first taste of how challenging it can be to teach online when Covid-19 hit in the spring. The sociologist videotaped lectures for her first-year seminar on welfare, and hoped a discussion board could replicate the lively conversations she and her students had held in the classroom.

Instead, what she saw felt more transactional. Students responded to her writing prompts. But she couldn’t figure out how to get a conversation going in the discussion forum. Even the comments that students wrote about each other’s posts felt dutiful more than engaging, says Su, an assistant professor of sociology at the University of North Carolina at Chapel Hill. “They were interacting, but not in a meaningful way.”