W
hen COVID-19 forced much of the world quickly to shut down offices, factories, schools, shops and restaurants, and pushed hundreds of millions of people into remote, makeshift workspaces, no one knew how it would all turn out.
Now we know a lot more—and a lot is quite positive. For millions of people, working from home is feasible, welcomed and productive, even if many companies had to scramble to go digital. Sorting out the fine points will occupy companies throughout 2021, as they analyse the workforce data they’ve been collecting and put what they’ve learned into action.
