Seemingly overnight, COVID-19 has triggered a radical reworking of work. Long-percolating digital transformation plans accelerated from months to days, as companies scrambled to move customer-facing operations online, reconfigure supply chains, set their people up to work from home, and create new protocols and practices for safety and productivity on the factory floor. The urgency, scope, and scale of the switch to a remote working environment have pushed many areas of organizations to the breaking point.
