Disagreements on a team aren’t necessarily a bad thing. But you want to watch out for unhealthy conflicts that hijack precious time, trust, and energy. Often this type of animosity develops when there’s a “conflict entrepreneur” on your team — someone who inflames conflict for their own ends. The author suggests several actions you can take to identify these people and mitigate their negative impact, including resisting the urge to demonize them, spending more time with them, redirecting their energy when possible, and encouraging open disagreement and decency from everyone in the organization by establishing good-conflict practices.
