At this point in the corporate space, it's a no-brainer to take a customer-centric approach to developing your products or services. It's all about putting yourself in the customers' shoes, and imagining what they'd find helpful and intuitive given their preferences and situations. But the way I came to lead my current company taught me that a customer-centric view could also apply to how you structure and operate your entire business. By seeing the organization through your clients' eyes, you'll support tremendous long-term growth.
