Small business owners desire certain things from a business bank — specifically, collaboration, openness and a good working relationship. However, a recent study from consumer satisfaction research firm J.D. Power and Associates reveals those needs are going unmet.
The U.S. Small Business Banking Satisfaction Study showed that small businesses’ overall satisfaction with their banks has dropped to 711 on a 1,000-point scale, down from 718 last year. The survey measured customer satisfaction with the overall banking experience by examining eight factors: product offerings, account manager, facility, account information, problem resolution, credit services, fees and account activities.
To read the full, original article click on this link: Small Business Owners Report Less Satisfaction With Banks
Author: Anita Campbell
